Refund & Return Policy

Last Updated: 24th April, 2026

1. Overview

We want you to have a smooth and reliable experience with Clarity Wellness. If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.

2. Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in original packaging
• The return request must be made within 7 days of delivery

We reserve the right to decline returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened or used personal care products
• Items damaged due to misuse or improper handling
• Products marked as non-returnable or final sale

4. Return Process

To initiate a return:

1. Contact us at info@claritywellness.store with your order details
2. Provide reason for return and supporting images (if applicable)
3. Once approved, return instructions will be shared

Items must be returned to the address provided in the approval communication.

5. Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed to the original payment method
• Refunds are typically processed within 5–10 business days

Shipping charges are non-refundable unless the return is due to an error on our part.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear images of the issue

After review, we may offer a replacement or refund as appropriate.

7. Order Cancellations

Orders can be cancelled only if they have not yet been processed or shipped.

Once shipped, the order cannot be cancelled and must follow the return process.

8. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping service

We are not responsible for items lost during return transit.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check with your bank or payment provider
• Contact us if further assistance is needed

10. Policy Updates

We may update this Refund & Return Policy at any time. Changes will be reflected on this page with an updated revision date.

11. Contact Information

For return or refund queries, please contact:

Email: info@claritywellness.store
Address: Kamloops, British Columbia, V2C 6T6, Canada