Shipping Policy
Last Updated: 24th April, 2026
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. In case of high order volume, processing times may be slightly extended.
2. Shipping Methods and Delivery Time
Delivery timelines depend on your location and the shipping method selected at checkout.
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping (if applicable): 7–15 business days
Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or regional restrictions.
3. Shipping Charges
Shipping charges are calculated at checkout based on your location and selected shipping method.
Any applicable taxes, duties, or customs fees (for international orders) are the responsibility of the customer.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details, if available.
Tracking updates are provided by the shipping carrier and may take some time to reflect.
5. Delivery Issues
If your order is delayed, lost, or damaged during transit, please contact us at info@claritywellness.store within 7 days of the expected delivery date.
We will review the issue and assist you in accordance with our policies.
6. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. Additional charges may apply for re-shipment.
7. Failed Delivery Attempts
If a delivery attempt fails due to unavailability or incorrect details, the package may be returned to us. Re-delivery may require additional shipping charges.
8. International Shipping (If Applicable)
For international orders:
- Delivery times may vary depending on destination
- Customs clearance may cause delays
- Additional import duties or taxes may apply
These charges are not controlled by us and must be paid by the customer.
9. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated revision date.
10. Contact Information
For any shipping-related queries, please contact us at:
Email: info@claritywellness.store
Address: Kamloops, British Columbia, V2C 6T6, Canada
